About Acelab

Acelab is an innovative technology company in the Architecture, Engineering, Construction, and Owners (AECO) industry that's bridging the gap between building product manufacturers and design professionals. Our platform and solutions help streamline workflows, improve decision-making, and drive better outcomes for all stakeholders in the building process.

About the Role

We are seeking a Product Operations Specialist with an architecture background to join our Product team. This unique role combines quality assurance, user research, and operational excellence to ensure our Material Hub platform delivers exceptional value to architects and design professionals. You'll be the guardian of product quality and the voice of user experience, working at the intersection of Product, Data, Engineering, and Customer Experience teams.

This is an ideal opportunity for an architecture professional looking to transition into technology while leveraging their deep industry knowledge.

The Work You'll Do

As a Product Operations Specialist at Acelab, you'll ensure product quality and drive user-centered improvements:

Quality Assurance & Testing

• Conduct comprehensive manual testing of new features post-release
• Validate that product functionality aligns with architectural workflows and user expectations
• Identify edge cases and usability issues that could impact architect productivity
• Ensure product updates maintain the integrity of material specification processes

Bug Management & Process Ownership

• Own and optimize the bug ticketing and tracking process across teams
• Track and document data quality issues and errors for the Data team
• Prioritize issues based on user impact and business objectives
• Coordinate with Engineering, Product, and Data teams on bug resolution and verification
• Create and maintain documentation for known issues and workarounds
• Drive continuous improvement in our quality processes

User Experience Research

• Assist with user research to understand material selection pain points
• Assist with synthesizing feedback on new features and workflows
• Partner with Product Managers to translate insights into actionable improvements
• Support usability testing sessions and user interviews
• Document user journeys and workflow inefficiencies

Cross-functional Collaboration

• Serve as liaison between Product, Engineering, Data, and Customer Experience teams
• Communicate technical and data quality issues in terms architects and stakeholders understand
• Support Customer Experience with complex product inquiries
• Collaborate with Data team to ensure material information accuracy
• Contribute to product roadmap discussions with user-centered insights

Architecture and Design Experience

• Bachelor's or Master's degree in Architecture or related field

• 2-5 years of professional experience in architecture firms (preferably commercial)
• Hands-on experience with design software (Revit, AutoCAD, BIM platforms, etc.)
• Deep understanding of architectural project workflows from concept to construction documentation
• Experience with material research, specification, and coordination with manufacturer representatives
• Knowledge of how architects evaluate and select building products

Technical and Analytical Skills

• Strong analytical mindset with attention to detail
• Ability to systematically document and reproduce technical issues
• Comfort learning new software tools and platforms quickly
• Basic understanding of web applications and software development cycles
• Experience with or willingness to learn bug tracking tools (ClickUp)

Communication Skills

• Excellent written communication for clear bug reports and documentation
• Ability to translate between technical and non-technical stakeholders
• Strong presentation skills for sharing research findings
• Diplomatic approach to cross-team collaboration

Soft Skills and Team Collaboration

• Self-motivated with ability to work independently across multiple projects
• Strong team player mindset with genuine commitment to product quality
• Intellectual curiosity about how architects work and what they need
• Patient and thorough approach to testing and problem-solving
• Empathetic listener who values user feedback and different perspectives
• Proactive in identifying issues before they impact users
• Dedicated to improving the daily experience of architects and designers

Preferred Qualifications

• Experience with sustainable design practices and LEED/WELL standards
• Familiarity with CSI MasterFormat and specification writing
• Previous experience in software testing, QA, or user research
• Interest in construction technology and digital transformation of AECO industry

Why This Role

This position offers a unique opportunity for architects looking to transition into technology while remaining connected to the industry they know and love. You'll have a direct impact on how thousands of architects discover and specify materials, making their work more efficient and sustainable.

Your architecture background isn't just valuable—it's your superpower. While others spend years learning the industry, you'll contribute immediately by spotting workflow issues, understanding user frustrations, and ensuring our product truly serves the architect community.

With clear paths to Product Management, UX Research, or Quality Leadership roles, this position is your gateway to a technology career that values your architectural expertise. You'll be joining at an exciting growth stage where your contributions will directly shape the product and your career trajectory is limited only by your ambition.

Benefits

• Fully Remote Team - We're working in every U.S. timezone, so wherever you are, you're part of the team
• Unlimited PTO - Sick days, bank holidays, and the flexibility to recharge included
• Home Office and Wellness Stipend - Deck out your workspace with our investment in your comfort, because great work starts with a great environment
• FSA, HSA, and Health Plans - Medical, dental, vision, short-term/long-term disability plans, plus options for supplementary insurance
• 401(k) Plans - Prep for retirement with automated 401(k) contribution
• Growth and Ownership - We're growing fast and building together, so you can own your work, lead with vision, and enjoy the rewards of making a real impact