Forward-Deployed Engineer (FDE)

Who We Are

We’re building OpenHands, an open-source AI platform that empowers engineering teams to accelerate development, automate workflows, and integrate intelligent coding assistance into real-world software delivery.

As a Forward-Deployed Engineer, you’ll partner directly with customers to deploy OpenHands, build integrations, and shape how AI-assisted development is used in production. You’ll operate as both a hands-on engineer and a trusted technical advisor, turning field insights into product improvements that help developers everywhere move faster.

What You’ll Do

• Partner with customers to understand their workflows and goals
• Lead onboarding, proofs of concept, and production deployments
• Build and maintain integrations, plugins, and tools that extend OpenHands
• Translate complex concepts into clear guidance for teams new to agents or agentic workflows
• Debug issues across services, containers, networks, and CI/CD to unblock customers quickly
• Capture patterns and gaps from the field to inform Product and Engineering roadmaps
• Produce practical artifacts that scale adoption: demos, docs, and playbooks

What You Bring

• 5+ years of software engineering or customer-facing technical experience
• Proficiency in Python and/or JavaScript/TypeScript
• Experience deploying to cloud environments and running containerized workloads (Docker; Kubernetes or equivalent)
• Direct experience working with customers or technical stakeholders
• Proven ability to make technical topics accessible for non-technical stakeholders and first-time AI users
• Empathy for users learning AI-powered tools and creativity in helping them succeed
• Comfort operating autonomously in fast-moving, ambiguous environments
• Familiarity with CI/CD pipelines, Git-based workflows, and developer tooling
• Familiarity with AI dev tools (OpenHands, Claude Code, Copilot, Cursor) a plus
• Bonus: experience in field engineering, pre-sales, or developer relations
  

Why Join OpenHands

• Competitive compensation: $150K–$215K base salary plus bonus and equity
• Fully remote with flexible hours (core hours 12–4pm ET / 4–8pm UTC)
• Comprehensive U.S. health, vision, and dental insurance; unmetered PTO
• Collaborate with world-class engineers, product builders, and AI researchers
• Clear growth paths toward senior field engineering, solutions architecture, or engineering leadership
• A culture built on kindness, candor, autonomy, and learning

We Welcome All Applicants

We’re committed to building an inclusive, supportive environment where everyone can thrive. We celebrate diversity and do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other protected characteristic. If you’re passionate about helping developers succeed and excited about the future of AI-powered tooling, we’d love to hear from you.