Senior Community Engagement Specialist



This job is no longer accepting applications

See open jobs at Jellyfish.
Remote · Boston, MA, USA
Posted on Tuesday, January 23, 2024

As the Senior Community Specialist, you’ll nurture Jellyfish customers into active advocates to increase account retention and expansion. You’ll manage our customer community space and analyze community engagement to identify top users. You’ll develop strategies to turn our happy customers into advocates and positively impact overall account health. You’ll be responsible for all aspects of the community both with our customers and externally through social media. We’re looking for someone ambitious and collaborative who can elevate our community spaces to the next level.

You’ll report to the Senior Customer Marketing Manager within the Revenue Marketing team. In addition to working closely with the marketing team, you’ll work cross-functionally with the customer success, product, and sales teams.

Let’s talk about responsibilities:

  • Surprise and delight our customers to increase retention
  • Manage Jellyfish’s customer community while identifying other opportunities for community engagement
  • Own Jellyfish’s social media strategy
  • Create and maintain a reference database
  • Manage G2 review strategy
  • Project manage our customer and executive advisory boards
  • Measure and report the results of community initiatives
  • Work with teams across the Jellyfish organization to achieve business goals
  • Continuously help improve our product experience

Let’s talk about what you need to excel:

  • Experience in marketing and community management
  • Curious - Eagerness to learn from our customers and understand their use cases
  • Ambitious - Motivated to innovate customer experiences in new ways
  • Collaborative - Work well cross-functionally
  • Communicative - Comfortable advocating for yourself and voicing concerns
  • Articulate - Strong copywriting skills
  • Organized - You know how to keep different program elements on track
  • Creative - Excited to bring new ideas to the table on how we can enhance our customer experience and share stories

A list of job experiences and qualification requirements is great, but humility, a performance-driven attitude, and a team-player approach are most important to us. We love to have fun and win in the process. We only hire people with a passion for building great companies in an environment where a sense of humor is necessary.

About Jellyfish

Jellyfish was started in 2017 as a team of three with one big idea: engineering is the core of modern business, so let’s create and manage it that way! With the help of our customers, we have built the first Engineering Management Platform, providing visibility into engineering organizations, their work, and how they operate. We enable leaders to align engineering decisions with business initiatives and deliver the right software efficiently and on time.

We believe that it takes a diverse team to build the best company we can. Jellyfish welcomes people from all backgrounds and especially encourages applications from members of groups underrepresented in the software industry.

This job is no longer accepting applications

See open jobs at Jellyfish.