Sales and Customer Account Manager

Refraction AI

Refraction AI

Customer Service, Sales & Business Development
Austin, TX, USA
Posted on Thursday, July 20, 2023

Refraction AI is on a mission to bring the future of last-mile delivery to life. With our fleet of autonomous mobile delivery robots we are growing quickly, propelled by exciting advances in robotics technology, demographics, business models, social and regulatory policies. As consumer expectations and requirements change, so must the services and businesses that serve them. In a sector that is struggling to keep up due to legacy costs, dated infrastructure and poor integration, Refraction AI is a breath of fresh air, demonstrating what is possible with a little innovation, a dash of brilliance, and a whole lot of common sense.  We are excited to find an enthusiastic and eager customer focused professional to join our growing start up team in Austin, Texas, as a Sales and Customer Account Manager. You will be responsible for helping us continue to grow our partner base, and ensure the success of new and existing accounts. This is a critical client-facing role on our team representing the spirit and value of Refraction AI.  


  • Generate new customer leads by researching the delivery market in designated areas 
  • Initiate new customer contacts within the target area and schedule service demos, communicating to prospective customers the benefits and perks of the Refraction service
  • Negotiate and secure new partners
  • Onboard new customers quickly and serve as a resource during onboarding, including training on the Refraction service
  • Maintain relationships with existing customers, including regular touch-points, to ensure customer satisfaction and to increase service demand and usage
  • Proactively address customer operations questions or challenges with any technical or delivery issues experienced by the customer or end customer
  • Partner with internal teams to share observations, insights, and ideas internally to constantly improve upon the customer experience
  • Additional duties as assigned


  • Bachelor's degree or equivalent experience 
  • Previous experience in sales lead generation, inside sales, account management or restaurant management and customer care
  • Works well with uncertainty and ambiguity given the nature of the start up environment, previous startup experience is a plus
  • Strong attention to detail
  • Excellent communication skills, both written and verbal
  • Excellent presentation development and delivery skills
  • Demonstrated problem solving and negotiation skills, ability to handle objections
  • Ability to take initiative and think creatively
  • High energy, enjoys a fast paced environment

Reports to: Field Operations Leadership

Work location: Austin, TX

Hours: Full time, non-standard hours, based on customer availability

Employment Opportunity and Benefits of Employment: We are committed to creating and fostering a diverse and inclusive workplace environment for all of our employees. We are an equal opportunity employer. This is a salaried, exempt position. We offer a competitive compensation package, excellent benefits, and generous PTO.