Position Description

Scripta Insights is a high-growth, venture-backed healthcare IT company focused on lowering pharmacy benefit costs for self-insured employers, and their employees. We use sophisticated data analytics to identify savings opportunities making prescription drugs more affordable to our clients, and their employees, helping to improve quality of life and quality of outcome. Successful client management is the result of determination, excellent people skills, and pride in the company's product offering. Scripta's portfolio of products use data analytics to review pharmacy benefit transactions allowing for better decision making both at the corporate level and at the employee level. The result is that health plans, self-insured employers, and employees save money on their pharmacy benefits every transaction, every day.

The Account Coordinator is responsible for assisting the Account Management team in the service of his/her assigned accounts which includes coordinating with client's PBM and data vendors, troubleshooting any issues that may arise to ensure client satisfaction with Scripta and its offerings. This position will also assist in client implementations and interaction for file updates and plan changes, when required.

The Account Coordinator will be responsible for conducting open enrollment meetings. In addition, the role will be responsible for training customers on Scripta's tools and resources, as well as communicating various administrative / service-related changes to the customer.

Travel may be required as needed to corporate office locations and customer locations. This position reports to the Director, Implementation and Account Management Operations.

Essential Duties and Responsibilities:

• Provides day-to-day support to clients and client representatives regarding various issues such as eligibility or claims files, plan documentation and resources
• Provides timely and accurate answers to issues/inquiries from internal and external sources
• Assists the Account Management Team in the account implementation process- including attendance of client implementation meetings, documenting and distributing meeting minutes, review of program and file feed set-up and coordination of member materials
• Assists in servicing the total customer relationship requiring interaction with the PBM, brokers, consultants, and HR representatives
• Develop and maintain strong professional relationship with internal partners in Scripta's corporate team to address customer issues
• Train customers on Scripta products and services. Expand customer expertise and reliance on Scripta's online tools to drive usage and adoption
• Build and manage relationship with Client's PBM contact to facilitate information request andchange requests on a timely basis as needed
• Coordinate ordering of enrollment materials for customers as needed
• Coordinate pre-implementation services as needed
• Provides timely and accurate answers to issues/inquiries from internal and external sources
• Develops and implements a client plan that meets the goals and objectives of the client and is in alignment with Scripta business strategy
• Support enrollment meetings and customer sponsored health fairs for assigned customers as needed
• Demonstrate a level of healthcare and pharmacy industry knowledge as well as the customer's specific industry
• Perform other assignments and responsibilities as required by management
  
  

Education and Experience

• Bachelor's degree in a related field is required
• 2-3+ years experience in customer service, customer success, client services, or account management roles
• Prior experience in the healthcare, health insurance, or pharmacy industries is preferred; experience in PBM is highly desirable
• Commitment to ongoing learning and professional development, including continuous knowledge growth in the pharmacy benefit management industry, Scripta's specific product offerings, pharmacy trends, and organizational capabilities and limitations
  
  

Qualifications And Requirements

Client Relationship & Communication Skills

• Demonstrated ability to build and manage strong relationships with clients, internal teams, and external partners (e.g., PBMs, TPAs, employers, consultants, brokers) while understanding client needs and ensuring satisfaction. Exceptional verbal and written communication skills with the ability to convey complex or technical information to non-technical stakeholders. Must be able to interface with and influence internal business partners and communicate professionally at all organizational levels
  
  

Problem Solving & Analytical Thinking

• Advanced analytical, critical thinking, and problem-solving skills, including the ability to identify issues proactively, determine root causes, and implement effective solutions. Must be capable of navigating complex organizational structures to drive results and ensure client satisfaction
  
  

Organizational &Time Management Skills

• Strong organizational and planning abilities, including the capability to manage multiple priorities, meet tight deadlines, and maintain attention to detail. Must be adaptable, flexible in a variety of situations, and possess excellent time management and multitasking skills
  
  

Technical & Software Proficiency

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace, and project management/organizational tools such as Asana, Trello, or Google Sheets
  
  

Data Analysis & Presentation

• Ability to analyze and interpret data to identify trends and support decision-making. Skilled in organizing information clearly and concisely for both internal and external audiences
  
  

Professionalism & Ethics

• Demonstrates professionalism, ethical behavior, and sound judgment in all job functions. Maintains confidentiality of sensitive patient or client information and complies with all applicable federal and state regulations
  
  

Teamwork & Independence

• Proven ability to work independently as well as collaboratively within a team. Actively contributes to team goals, supports a cooperative environment, and participates in meetings to ensure alignment on tasks and objectives
  
  

Client Delivery & Project Oversight

• Experience participating in client or management meetings, reporting status updates, tracking client requirements, and ensuring that deliverables align with organizational goals and client expectations
  
  

Other Requirements

• Ability to learn and communicate technical information at the appropriate level of the audience
• Some travel may be required
  
  

Diversity creates a healthier atmosphere: Scripta Insights is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Salary Range: $50,000-$75,000